Shipping, Pre-Orders & Returns

How is shipping handled? 

We typically use USPS, UPS or Fedex to mail our products.  Once your order is processed, you will receive a confirmation with information on the carrier along with the tracking number.  Depending on where you are located, shipping could take anywhere from 2-5 business days after processing.  The most commonly used shipping method has been USPS Priority Mail but may change depending on your shipping zone.

 

Do you ship internationally? 

Unfortunately, at this time, we are only selling within the United States.  We will explore opportunities to expand internationally so we can reach many more neighborhoods.


I’m a retailer interested in carrying your product, who should I contact? 

Welcome! Please drop us an email at sales@maesilhood.com with information about your store and the best way to contact you back.


How much is shipping for the syrup? 

We have a tiering model for shipping cost.  If you live in the continental US, the shipping cost is as follows:


$8 when you purchase 1 bottle (approx. 3 lbs)

$12 when you purchase 2 bottles

$14 when you purchase 3-6 bottles

For Hawaii, Puerto Rico, and Alaska, the shipping cost is $14 if you order anywhere from 1 to 6 bottles.

For larger orders (more than 6 bottles), please contact us so we can help find the best shipping options.

What is your return/refund policy?

If for any reason you experience issues with the product or service, please email us at info@maesilhood.com so we can best assist you.  We pride ourselves in providing excellent customer service so please do not hesitate to contact us for any question you may have.


What about Pre-Orders?

Once the maesil are available and in stock, we will ship them out. Pre-ordering your box of maesil will secure your box of maesil will be delivered to your door when the harvest is ready. Customers can expect shipment of maesil boxes to begin late May.